The Sparkle Approach
Sparkle has a well-defined 3-step process for each of our major service areas. This approach allows us to provide a consistent and high-quality experience in each project we undertake.
Step 1 - Evaluation, Consultation & Insurance Estimate Agreement
Phone Interview/Insurance Agreement
When you call in you will speak with one of our Project Managers, so they can become familiar with your home or building damage. They will also explain our process including our Insurance Estimate Agreement and schedule a site visit to inspect the property damage.
Initial Appointment/Site Visit
The Project Manager will meet with you to review the damage and discuss your needs and schedule. They will also answer any questions you have about the Sparkle Team and our mitigation and restoration processes. Finally, they will review our Insurance Estimate Agreement with you.
Insurance Estimate & Negotiations
After collecting information during the initial appointment or subsequent appointments, the Project Manager along with one of our estimators will be working on your behalf with your insurance company to develop an insurance estimate for your project.
Estimate Presentation/Final Insurance Settlement
The Project Manager will present the final Insurance Estimate for your approval before coming to a final agreement with the insurance company. We may also present alternatives for meeting your repair and home improvement
requirements and adding value to your project.
Step 2 - Project Design & Contract
Your Project Manager and our design team will work with you to make product selections as needed to complete the work in the Insurance Estimate. If you are interested in redesigning some spaces before going to contract we can do that as well.
The Project Contract
The Project Manager presents you with a detailed contract, along with any pertinent drawings or attachments. Once you approve the contract, a Sparkle Production Team is assigned to your project.
Step 3 - Project Construction & Completion
You meet with the Project Manager, who will be in charge of construction, and your Project Contract specifications will be read through line-by-line and we'll review your drawings. You will also receive a written project timeline.
During construction, your Project Manager will be your main source of information. The Project Manager will visit to answer design questions and prepare change orders if anything is added or taken out of the contract.
Your project is complete! The Project Manager walks you through the finished project and ensures your complete satisfaction.